In 2025, Malaysian F&B businesses are moving beyond simple POS systems. With labor shortages and rising platform commissions (GrabFood/Foodpanda), local restaurants in Sarawak and KL are turning to AI to automate takeaway orders, optimize kitchen workflows, and increase profit margins.
1. AI-Powered Order Taking
Many Sarawakians prefer ordering via WhatsApp. Manually replying to "Menu please" wastes hours.
Solution: Use a WhatsApp AI Bot (like BlackSea Chat) trained on your menu. It instantly replies, takes orders in Malay/English/Chinese, and sends DuitNow payment links.
2. Predictive Kitchen Prep
AI tools can analyze past sales data to predict demand based on weather or holidays.
Example: "Raining in Kuching on Friday -> Prepare 30% more Laksa broth." This reduces food waste and ensures you don't sell out of best-sellers.
star Success Case: "Miri Laksa House"
Problem
Overwhelmed by WhatsApp orders during lunch peak. Missed 20% of orders.
Action
Implemented BlackSea AI Auto-Reply for menu & ordering.
Result
40% increase in efficiency. Zero missed orders. Staff focused on cooking.
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